By making a purchase on our website, you agree to the terms outlined in this refund policy. Please read it carefully before completing your order.

Return Conditions:

Non-returnable items:

• Underwear, socks, shapewear, lingerie, or other intimate items for hygiene reasons.

Return period:

All return requests must be submitted within 14 days of receiving your order.

How to initiate a return:

To request a return, please email us at contact@harrietandcole-sydney.com with the following information:

• Your order number
• A description of the issue or reason for the return
• Photos, if applicable (for example, damaged sale items)

We will respond with further instructions within 2–3 business days.

Order cancellation:

Due to our automated processing system, orders cannot be cancelled once placed. Please ensure all information is correct before completing your purchase.

Return shipping costs:

Harriet and Cole | Sydney does not cover return shipping costs. The cost of returning items is the responsibility of the customer.

Return label requirement:

All returned orders must include a return label. Returns without a return label may not be eligible for a refund.

Refund process:

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days, and the amount will be credited back to your original payment method.

Damaged or incorrect items:

If you receive a damaged or incorrect item, please email us at contact@harrietandcole-sydney.com within 14 days of receiving your order. Please include details and photos so we can resolve the issue quickly.

Contact us:

For any questions regarding our refund policy, please contact us at contact@harrietandcole-sydney.com

Thank you for shopping with Harriet and Cole | Sydney!